| Business Model Featured in NACUBO's "The Business Value Web"
WARWICK, RI (July, 2005) — From hundreds of companies
throughout higher education, The National Association of College and
University Business Officers (NACUBO) chose to spotlight Tuition Management
Systems' integrated education payment process business model as a "best
practice" in their publication, The Business Value Web. This "case
study" of today's best practices in resourcing utilizing our partnernship
with a large well-known University. It consists of two opening chapters
that deal conceptually with "resourcing" and one chapter that
provides case studies of effective "resourcing" in action.
Tuition Management Systems is cited as an example of effective resourcing.
It provides an illustration of impressive results.
The case study outlines
how the university and Tuition Management Systems used a combination
of internal and external resources to affect the delivery of integrated
tuition payment solutions to students and families at the school through
Tuition Management Systems' proven path. It addresses how students and
families struggle with the challenges of finding the best solution in
the most efficient and timely manner.
By recognizing the power of delivering
a consistent and high-quality experience supported by service level
across all channels (direct mail, Web, IVR, inbound phone, outbound
phone, on-campus), Tuition Management Systems and the university were
able to provide value to the entire school community.
This case study
also demonstrates the power of a true resourcing relationship backed
by a commitment to higher education and focus on client service. Resourcing
is the result of a school's strategic decision to establish a relationship
with a business partner that performs its tasks with an intention of
helping the school accomplish its mission and goals. You outsource to "vendors",
but you "resource" with partners.
For the university,
Tuition Management Systems is the "resource" to help their
families afford their education and to help the school reap the financial
benefits of more satisfied families, improved cash flow, and reduced
workload. With expanded customer service and the financial situation
for its families, the university has experienced substantial benefits
by resourcing the delivery of tuition payment solutions to Tuition Management
Systems. This "true partnership" has given the university
the opportunity to leverage Tuition Management Systems resources to
expand their administrative capacity, which otherwise might not be so
easily achieved.
Because the organization structure of many schools
is often broken out into separate units, it sometimes become difficult
for the units to communicate effectively resulting in confusion for
students and families. The article illustrates how a single partner
can help bridge the gap and provide a more complete solution.
For more
information on this case study as outlined in The Business Value Web,
visit NACUBO's website at www.nacubo.org. |